(MENAFN- The Peninsula) The Peninsula
The Communications Regulatory Authority (CRA) yesterday concluded its telecom consumers outreach event at Aspire Park, as part of its initiatives to educate consumers about their rights and responsibilities.
At the stand the CRA raised awareness amongst consumers about their rights and responsibilities and about other topics related to roaming, spam SMS messages and scam calls; through awareness activities, interactive screens and face-to-face consultations. Also CRA connected with consumers who follow CRA's social media accounts and received their feedback about e-awareness campaigns and the topics they want to know more about.
Consumers learned more about CRA's role in balancing the rights of consumers with the needs of service providers and about its complaints resolution process. CRA follows a certain resolution process for telecom complaints; consumers with a complaint are free to approach the CRA if a complaint lodged directly to their service provider remains unresolved for 30 calendar days, or if they are dissatisfied with the resolution offered.
Complaints are then assessed by the CRA against a set of criteria to determine if a complaint is valid or not. CRA receives and investigates complaints by working with both the consumers and service providers to find a fair and mutually acceptable resolution. Consumers can contact the CRA in a variety of ways: the 24/7 hotline number is 103, email CRA at , using 'Arsel mobile application, by tweeting directly to @CRAqatar, CRA's online complaint form or by visiting the CRA's headquarters at Al Nasr Tower B.
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