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The must-attend event for executives responsible for the execution of warranty, recall, aftersales, technical services, customer care and aftercare services.
The collaboration ultimately benefits our customers, by delivering high-quality products and warranty aftercare services.” - Jose Clemente, Global Warranty Performance Manager – General MotorsDETROIT, MI, UNITED STATES, September 23, 2024 /EINPresswire / -- Vehicle Service & Warranty Lifecycle Summit Series is back, poised to bring together motor vehicle leading automotive, Powersport, Bus, Truck, Construction and Agricultural OEMs, Parts and Equipment Suppliers, their Retailers, Dealers, Distributors, Logistics and Services Providers for unparalleled networking, benchmarking and insights. Set to take place on October 22 – 24, at the Westin Southfield Detroit.
The Future Is Now. DATA-DRIVEN DECISIONS
MAPconnected's Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.
Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty and aftercare services lifecycle roadmap.
“Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle industry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!”
- Quality Director & 4pp Team, Sensata Technologies
Key details for the Summit Series:
Dates: October 22-24, 2024
Location: Westin Southfield Detroit, MI
Download the brochure to find the latest speakers and topics
Oct 22-23: Main Summit
-Quality & Supplier Management
-Connected Customer Care Revolutionized By Technology
-Service Lifecycle Management Powered By AI and Advanced Analytics
-Data Transformation To Drive Quality Management & Cost Efficiencies
-Dealer Technical & Field Service Operations
-Warranty Of The Future: Automative & Innovative Technologies
Oct 23: Recall, Customer Campaigns & Legal Roundtable
-Resolving Cost Recovery Disputes
-Categorizing Vehicle Recalls Based On Risk Factors
-Customer Care: Recall Execution Best Practices
-Dealer & Field Engagement
Oct 23: Technical Services & Diagnostics Roundtable
-Guided Diagnostics: Pros and Cons
-Technical Publications, Creation & Utilization
-Service Labor Times Development & Trends
-OTA's”Over the Air” Discussions & more....
Oct 24: EV Service, Operations & Aftersales Summit
-Exploring New Services & Revenue Generation For Dealers & Aftermarket
-Maximizing Profitability In Aftersales Parts & Repair
-Setting Up Cross-Brand Services & Infrastructure
-Navigating Battery Safety, Supply Chain and Testing
-Tech Training, Regulations & Safety
Meet Your Key OEM and Dealer Executives Speaking There:
James Kiriazes, Director Customer Quality Engineering - BRIDGESTONE AMERICAS
Tony Smith, former Director Service Engineering – CANOO
Jeremy Stephens, Remote Operations Director – BOZARD FORD LINCOLN
Bryce Cornet, Sr Manager Supply Chain Logistics, EV Battery – COX AUTOMOTIVE
Ayana James, Model e CX Owner Success Manager - FORD MOTOR COMPANY
Eric Gillanders, North America Recall Manager - FORD MOTOR COMPANY
Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS
Lisa Campbell, National Warranty Manager - GENERAL MOTORS
Xin Liang, Warranty Manager - KUBOTA
Steve Olejniczak, Director Warranty - NAVISTAR
Troy Kelsey, Sr. Manager, Warranty Financial Operations - NISSAN GROUP NORTH AMERICA
Austin Conroy, Regional Fixed Operations Director – ROHRMAN AUTOMOTIVE GROUP
Daniel Pullo, Global Customer Care Performance & Strategy Director - STELLANTIS
Umur Selek, Quality Engineering Manager - SUBARU
Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for 2024!
- Senior Warranty Manager – Nissan
Benchmark & Network With These Attending Companies:
Advantage Technical | AIAG | AutoSuccess | BizzyCar | BraunAbility | Bridgestone | Bush Seyferth | Circuitry | Cox Automotive | Cummins | Denso | EVs For Everyone | Ford Motor Company | General Motors | GGS Information Services | Gulf States Toyota | Hyundai Motor America | Interra Information Technologies | John Deere | Kenworth Truck | Kubota | Mack Trucks | MarketSource | Midtronics | MR Insights | Motor | Nat'l Center For Dispute Settlement | Multimatic Suspensions | Navistar | Nippon Seiki | Nissan | Pencilwrench | Peterbilt | PTC Warranty | Rohrman Automotive Group | SAS | Sedgwick | Slate | Sogefi | Southeast Toyota | Stellantis | Stout | Syncron | Tavant | Tech Mahindra | Toyota Motor North America | TruVideo | Tweddle Group | Univva Enterprise | Viaduct | Volvo | VW Group of America | Warranty Week | Wards Auto
Unlock New Ideas & Expertise:
Don't miss your chance to participate in this exclusive event. No other summit provides attendance across the full Warranty Lifecycle Chain. Join us in gaining priceless insights and practical strategies to fortify your Warranty & Aftercare Services Lifecycle Roadmap.
Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.
- Lead Product Engineer - Magna
About MAPconnected Member Network:
MAPconnected is a Hub of Collaboration and Knowledge Exchange for the Warranty, Aftersales & Aftercare Value Chain which enables the exchange of unrivaled best-in-class industry perspectives that utilize the latest technology and data innovations. Our members are responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care management and support services and represent leading automotive, powersport, bus, truck, construction and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.
MAPconnected network members benefit from direct peer-to-peer trusted conversations through near monthly coordinated benchmarking events, surveys, webinars and a messaging forum. The annual Summit, Vehicle Service & Warranty Lifecycle is open up to the public.
For more information about Summit Registration and MAPconnected, please visit
Pam Walter, Founder
MAPconnected
+1 609-216-6998
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