(MENAFN) As part of its digital transformation plan, Qatar Airways Cargo prioritizes providing accurate information, quick access, and effective interactions for both its staff and customers in equal proportion. After all, Qatar Airways Cargo is "Moved by People" and offers the best user experience through a blend of smart technology and really individualized customer service, according to an official.
One of the main ideas of The Next Generation concept, which involves a whole new approach to understanding business, is digital transformation. The Next Generation strategy aims to let Qatar Airways Cargo realize its full digital potential to enhance procedures in the quickly evolving air cargo sector.
Faisal Karamat, vice president of customer experience at Qatar Airways Cargo, declared, “digital tools are an enabler and an enhancement of our service portfolio, giving our customers a broad and varied choice of how they wish to interact with us, and our employees the tools for proactive rather than reactive engagement. Our digital developments are based on reducing process inefficiencies so that customers receive a faster turn-around. These adaptations enable our people to focus on value-added work, not on repetitive manual tasks that do not bring value.”
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