UAE: Emirates urges passengers to check Covid requirements b...| MENAFN.COM

Monday, 03 October 2022 07:06 GMT

UAE: Emirates urges passengers to check Covid requirements before travel


(MENAFN- Khaleej Times)

Published: Thu 9 Dec 2021, 11:29 AM

Last updated: Thu 9 Dec 2021, 12:50 PM

With the end of school term and the start of the holiday season, Dubai-based Emirates airline is expecting over 1.1 million passengers to pass through Terminal 3 at Dubai International during this busy travel period which will run through until 21 December.

This weekend will see a peak surge of close to 250,000 travellers departing from Terminal 3.

Arrive early at the airport Photo: File

The airline is encouraging passengers to arrive at the airport at least three hours prior to their flight departure and ensure they have all the required documents for their destination before proceeding to the check-in desk.

To expedite their airport experience and ensure a smoother departure, passengers can choose to avoid the rush by physically checking-in 24 hours before their flight departure, drop off their bags and collect their boarding passes, using the 32 self-service bag drop machines and 16 check-in kiosks available at Terminal 3.

Travellers using the self-service kiosk must still complete their immigration formalities no later than 60 minutes before their flight departure.

Passengers can also opt to check in online up to 48 hours and until 90 minutes before their flight departure and download digital boarding passes on their mobile phones for select destinations.

People checking in less than 60 minutes before departure will not be accepted for travel.

To speed up the process even further, customers can also utilise Emirates' biometric path in Terminal 3 for a contactless journey from specific check-in desks, Emirates lounges and boarding gates.

The biometric path allows customers to complete immigration formalities and board their flights with virtually no document checks and queuing.

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Gates open 90 minutes before departure Photo: File

Once checked in, passengers are advised to ensure they arrive to their boarding gate on time. Gates open 90 minutes before departure, boarding starts 45 minutes before the flight and gates close 20 minutes before departure.

Emirates will not accept passengers reporting late to the boarding gate for travel. Check-in and gate closure timings will be strictly followed to ensure flights depart on schedule and to avoid the impact on operations.

Fully prepared to manage the surge Photo: File

All Emirates and DXB touchpoints are fully prepared to manage the surge in holiday passenger traffic, with measures and protocols in place designed to enhance safety as customers move through Terminal 3.

Along with industry-leading contactless technologies and biometric journeys, Emirates customers can be assured that the airline and its partners have spared no effort to make the airport journey as safe and smooth as possible.

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This includes robust and consistent cleaning protocols for high traffic areas such as seats and handrails, modern cleaning technologies for surfaces in Emirates' dedicated lounges keeping them germ free for longer, social distancing measures through floor markings, signage and airport employees safely managing the flow of passengers; hand sanitising stations as well as Plexiglas partitions throughout all Emirates check-in desks, amongst numerous other measures.

Guidelines for ticket cancellation, route suspensions Photo: File

Dubai's Emirates airline has issued guidelines to follow in case a flight gets cancelled or impacted by route suspensions due to Covid‑19 restrictions.

If your travel plans have been affected by Covid‑19, you can change your booking through 'Manage A Booking' or you can contact your travel agent. You can also request a refund.

There are no change fees when you rebook within the validity of the ticket so you have more flexibility to plan ahead. However, there may be a difference in the fare or tax if you choose to change the date or the destination.

— For tickets issued on or after October 12, 2021 with a travel date on or before May 31, 2022

You can keep the ticket and use it later. Emirates have extended the ticket validity for 24 months from the date of original booking. The ticket will be accepted for any flight to the same destination in the same booking class within the same cabin with no extra fees during this period.

— For tickets issued between April 1, 2021 and October 11, 2021 with a travel date on or before May 31, 2022

Emirates extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region* (check below) in the same travel class within the same cabin with no extra fees during this period.

Health and safety Photo: File

Emirates has introduced a comprehensive set of safety measures at every step of the customer journey.

The airline has also recently introduced contactless technology and scaled up its digital verification capabilities to provide its customers even more opportunities to utilise the IATA Travel Pass, which can now be used across 50 airports served by Emirates.

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