(MENAFN- The Peninsula)
Doha: The Student Affairs Department at Qatar University (QU) held the first virtual Lean Management Forum as part of the action plan for one of the strategic initiatives of the Student Affairs Sector, which is“Enhancing effectiveness and effectiveness through the application of lean management tools.”
Dr. Eiman Mustafawi, Vice-President for Student Affairs, stated that lean management goes beyond the limits of using technology or electronic programmes to speed up our work, but rather it is a way of thinking and working style that enables us to be more effective and productive. She called on everyone to monitor and review the services provided and try to develop them. Dr. Mustafawi thanked the team behind this initiative, which worked hard to achieve its goals despite the challenges and circumstances.
Maymoona Al Saadi, Director of the Universal Service Center, explained that the sector adopted“Project Zero” for this strategic initiative. She said“Project Zero” aims to emphasise the development of services and transactions provided by the sector to become smoother, faster, with fewer errors. Zero was chosen to symbolise the target performance level on all the main indicators of the project, namely: zero paper transactions - zero office errors - zero tolerance for practices that are inconsistent with educational and educational goals - zero degree of acceptance of behaviours that contradict with student and customer service.
In addition, statistics for the year 2019-2020 were presented, including completed projects, ongoing projects, and delayed projects; where the highest percentage of completed projects related to student life and services. In addition, projects related to student life and services accounted for 50% of the ongoing projects for the year.
The 2020-2021 figures were also presented, where the largest percentage of completed projects were admission and enrolment projects, as these projects accounted for 58% of the ongoing projects.
After presenting these statistics, the winning projects were evaluated with benchmarks including commitment, cooperation, and applying the concepts of lean management correctly. They include improving the mechanism for requesting electronic books (University Books Section), amending contact information for applicants (Admission Department), and students expected to graduate (Academic Counseling Center).
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