(MENAFN) Telstra has pointed the finger at a software fault for its second widespread network outage in a month, which left customers unable to make calls or use mobile data.
According to the company, a software fault triggered multiple elements across its 4G network to fail, and a further fault caused an interruption on its back-up hardware, which resulted in customers dropping back to the 3G network.
There was then a major disruption to 3G voice and data services as the network became flooded with data traffic.
The telecommunication giant said it is still investigating the root cause of the software fault and is working closely with technology vendors on the specific element of software which triggered the issue.
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