Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Avaya Join Forces With Government to Drive Digital Transformation in India  Join our daily free Newsletter

MENAFN Press - 11/01/2017
No. of Ratings : 0
Add to Mixx!


(MENAFN Press) Avaya announced successful completion of 'Dial100' project with the state government of Uttar Pradesh, India's most populous state. One of the largest and most ambitious projects ever undertaken by the Uttar Pradesh police force, the Dial 100 project is designed to provide integrated emergency services across the entire state on a 24x7 basis. Avaya has also collaborated with Madhya Pradesh State Government to update an emergency response system with faster response time.
To handle a growing number of emergency calls with greater variety of connectivity technologies, and a diversity of responses, Avaya established a centralized contact center in Lucknow, UP's state capital, to facilitate faster response time to emergency calls, and the ability to support more than 600 calls at any given time.
The solution is based on an integrated communication model, capable of responding to multiple communications channels, including phone, mobile, e-mail and social media. The contact center supports all dialects of Hindi and some foreign languages. Video calling features also support users with scial needs, with agents available that can read sign language.

The system not only provides a seamless user experience throughout the process, but can also eliminate the need to visit a police station in some instances. The robust IT system by Avaya creates a detailed digital trail of all activities, documenting all issues electronically without police intervention. The system also allows citizens to upload pictures or videos, which gets tagged with their calls and forwarded to the concerned police station electronically for taking cognizance.
"At Avaya, we have always believed that transformation is critical to ensure consumer experience and this emergency response system is a thoughtful step in that direction. This association with Uttar Pradesh and Madhya Pradesh state government gave us an opportunity to drive a transformational change for citizen. India is moving to a single emergency number and we have been working at enabling that. We are certain that this technology will set in new yardsticks for citizen security in India and prove to be an example for other states to follow".
MENAFN1101201700703136ID1095178239


About Avaya
Avaya

 


MENAFN Press




  MENA News Headlines
 Jan 20 2017 - Saudi's Bahri records USD469mn net profitMENAFN
(MENAFN) National Shipping Co. of Saudi Arabia (Bahri), a pioneer in logistics and transportation has posted a net profit of USD469.3mn in 2016.Moreover, the firm recorded net revenue of USD1.8bn and ...

 Jan 20 2017 - UAE's real estate sector to increase this yearMENAFN
(MENAFN) The UAE real estate sector, spearheaded by its two main markets Dubai and Abu Dhabi, will make positive increase this year.Furthermore, the diversity of the UAE economy helped the country ...

 Jan 20 2017 - Mideast debt issuance reaches USD77bnMENAFN
(MENAFN) Middle Eastern debt issuance reached USD77.8bn in 2016, a 145 percent increase compared to the value raised amid 2015, the highest annual total in the region since 1980.Moreover, Mideast ...

 Jan 20 2017 - Qatar- Construction boom brings travel miseryGulf Times
(MENAFN - Gulf Times) The traffic along the road between Barwa Village signal and Mesaieed has become a nightmare for commuters owing to a huge increase in the movement of heavy vehicles, especially ...

 Jan 20 2017 - Qatar- Souq Waqif Spring Festival gets off to a colourful startGulf Times
(MENAFN - Gulf Times) An array of cultural performances and stage shows marked the opening of this year's Souq Waqif Spring Festival, which will run until February 2, from 3.30pm to 10.30pm daily. ...

 Jan 20 2017 - Qatar- Traders, customers lament absence of ATM at Ain Khalid SouqGulf Times
(MENAFN - Gulf Times) Shopkeepers as well customers at the Ain Khalid Souq have rued the absence of an ATM at the complex which houses dozens of commercial outlets, offices and restaurants. The ...

 Jan 20 2017 - Qatar- New deal extends helping hand to bereaved orphansGulf Times
(MENAFN - Gulf Times) Qatar Red Crescent Society (QRCS) has signed a memorandum of understanding (MoU) with Hamad Medical Corp (HMC) to provide aid for young orphans whose family breadwinner dies ...

 Jan 20 2017 - Mwani Qatar launches diabetes awareness driveGulf Times
(MENAFN - Gulf Times) Qatar Ports Management Company — Mwani Qatar, in association with the Qatar Diabetes Association (QDA), has launched a campaign to raise diabetes awareness among its ...

 Jan 20 2017 - QRCS' projects in S Sudan benefit thousandsGulf Times
(MENAFN - Gulf Times) The Qatar Red Crescent Society (QRCS) has completed a number of water, sanitation, and hygiene (WASH) projects in Central Equatoria and Northern Bahr El-Ghazal, in South Sudan ...

 Jan 20 2017 - Emirates Airline Literature Festival tickets go on saleGulf Times
(MENAFN - Gulf Times) Tickets are now on sale for the ninth Emirates Airline Festival of Literature, the organisers have announced. The annual literary extravaganza brings a host of top authors to ...

more...


 





Google

Easy Forex
 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Search News
Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help