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MENAFN - Arab News - 04/05/2014
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(MENAFN - Arab News) The ordeal of hundreds of indian passengers who were stranded at jeddah's king abdulaziz international airport over the weekend following a technical snag on board an air india flight bound for calicut finally ended saturday.

the flight originally set for departure on wednesday was rescheduled for the following day only to be delayed again until friday and finally saturday.

nearly 800 passengers traveling to the southern indian city were stranded for days as result of the constant rescheduling.

the boeing 747 flight was slated to depart at 12:15 a.m. on wednesday but developed a hydraulic snag that could not be rectified immediately according to sources.

the delay created a domino effect when a hyderabad flight scheduled to fly out on thursday night was canceled and left on friday evening.

air india flew in two airbus a320 aircraft from new delhi and mumbai to jeddah on thursday to ferry the stranded passengers air india manager feroz khan told arab news.

'air india flew 760 passengers to calicut on thursday evening and late at night" he said. 'the third flight to calicut scheduled for departure on friday evening only flew out on saturday morning."



'passengers were informed about flight delays and were lodged at hotels" he said.

several angry passengers however refuted these claims.

'i was scheduled to attend an important wedding on friday which i missed" mohammed azam sharif told arab news.

'i didn't receive any sms or call regarding the delays" he said. 'i came straight to the airport on thursday only to find that the flight to hyderabad was canceled. the airline staff told me that the flight had been rescheduled for friday morning but was then changed several times."

'my travel agent hadn't asked me for my mobile number while purchasing the ticket which can be the only explanation to why i didn't receive any flight updates" he said.

top officials from air india and their colleagues had a tough time handling passenger inquiries and complaints.

though many passengers complained of the lack of information about flight cancellations several sympathized with officials trying to help them.


 


Arab News




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