(MENAFN - Khaleej Times) The 9th annual middle east retail banking forum kicked off on monday with a call to revolutionise banking strategy as internet users in the middle east are expected to quadruple in the next few years
Sanjoy sen managing director retail banking asia-pacific – anz in his key note address entitled “‘innovation in global retail banking: looking into the future brought to the fore crucial questions that will develop the future of the regions banking strategies.
“the number of internet users in the middle east will quadruple in the next few years. what does this mean for banks and how will it revolutionise their strategy? what are the key innovations and operating platforms that winning banks should adopt?” sen’s presentation before 100 participants spoke about understanding the next generation customers the digital revolution banking beyond boundaries amongst other insightful topics. the conference commenced with the opening speech from the chair asad batla head of consumer banking bank nizwa.
Khalil khodr chief executive officer virtual technologies or virtech gave a brief presentation on video banking — from transaction to engagement — which enables bankers to extend branch networks without breaking the bank or sacrificing customer experience.
The retail banking industry globally is undergoing a major transformation. retail banks have introduced enterprise wide changes spanning the dimensions of people process and technology and retain a competitive edge. what impact will these changes have on today’s retail bank? what will the bank of the future look like? a panel discussion titled ‘guru panel’ discussed the ‘transforming retail banking into a futuristic banking model’. moderated by hussein al sayed business news anchor cnbc arabia this panel discussion was joined by sanjoy sen managing director: retail banking asia-pacific anz; suvo sarkar general manager retail banking & wealth management emirates nbd pjsc; dean m. proctor executive general manager retail and consumer banking the commercial bank of qatar qsc; suresh bajpai head of retail banking doha bank; mohamed zaqout executive vice-president: head of personal banking group al hilal bank; asad batla head of consumer banking bank nizwa and david power head of retail banking group commercial bank international psc.