Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

DED promotes service excellence among stakeholders through seminar series and DSES Bazaar  Join our daily free Newsletter

MENAFN Press - 24/03/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN Press) The best employees in the Dubai Service Excellence Scheme (DSES) who have been consistently providing excellent service across all DED offices in Dubai, were honoured by the Corporate Quality & Management Excellence Division in the Department of Economic Development (DED) as part of its 'DSES Customer Service Week' initiative



A 'DSES Bazaar' of 22 retail outlets, supported by Grand Stores, Apparel Group, Lulu Hypermarket, Wow Caterers and Style Gallery, as well as workshops and seminars on ways to achieve service excellence were also part of the Customer Service Week activities held from the 18th to 20th of March 2014.



Mohammed Bushanain, Executive Director of Corporate Quality & Management Excellence Division in DED lauded the role of the DSES members and mystery shoppers in continuously enhancing customer experience in Dubai's retail sector and reinforcing the Dubai Service Excellence Scheme as a benchmark for service quality



"DSES remains a strong influence on shopping and tourism in Dubai as member retailers submit their service standards for comprehensive evaluation and compete to offer the best customer experience. The Mystery Shopper programme plays the most critical role in this process as the mystery shopper's reports provide the most realistic picture on customer perceptions on member retailers," said Bushanain



The 'DSES Customer Week' opened with a workshop on service excellence in which reputed speakers and DSES member organisations highlighted the best practices that help achieve customer satisfaction and loyalty.



Sunil Thawani, an author and expert in Total Quality Management and Business Excellence; Hassan Al Hazeem, Managing Director and CEO of Intercoil International; Salah Yamout, Director of Sales & Marketing at Arabian Automobiles and Hani Masgidi, Head of Group Customer Relationship Manager at AWR Holdings shared their observations on topics such as Mystery shopping and enhancing customer value in the workshop



The final day of the programmes brought together experts in diverse areas of customer service and quality management to speak at the second annual seminar on 'Culture of Service Excellence.' The speakers included Dr. Ahmad Tahlak, Chaian & President, LEVENBERT Consulting; A. Hariharan, General Manager, Precision Group; Dr Reem Obeidat, Registered Senior Consultant/Trainer for UN Agencies and International Organisations; Kavita Chakravartty, Head “ Loyalty (Club Apparel) and Asil Attar, CEO and Creative Director of Lead Associates




Shaikha Ahmad Al Bishri, Director, Business Excellence Department at DED, said the DSES Customer Service Week was a novel initiative aimed to enhance awareness on the chief drivers of customer satisfaction among all DSES stakeholders



"The knowledge shared across the workshops and seminars throughout the three-day programmes and the 'DSES Bazaar' of retailers who continue to reinforce their brands through exemplary practices will help participants learn and clear hurdles on the road to excellence in future," added Shaikha.



The brands present at the Bazaar included Giordano, Grand Stores, Adventure HQ, Dnata Travel & HRG, Levi's, Sumo Sushi and Bento, Aappa Kadai Restaurant, Vanelli's, Intercoil International, UAE Exchange Centre, Al Futtaim Panatech, The Children's Place, New Yorker, Booksplus, Sketchers, Tim Hortons, Cold Stone Creamery, Aldo Accessories, Nine West, MBT, Dune, Birkenstock and Emirates Post.



The participating outlets offered their goods at discounted prices to DED customers and employees. Besides, visitors also had the opportunity to win prizes through various raffle draws



Launched by DED in 2002, DSES aims to promote and recognise customer service standards, eventually to make shopping in Dubai a pleasure. The scheme binds all participating businesses to a common code of business ethics and customer-centric culture to be visible across staff behaviour, product value and integrity as well as customer support



The Mystery Shopper programme is aimed to provide the retailer with information on customer expectations and to enhance the employees' awareness of the importance of good customer service. The mystery shoppers visit retail outlets and submit reports on the experience they had in terms of product quality, employee performance and service quality.

For more details on the DSES Scheme please visit their website www.dses.ae or call on 04-4455833



About Department of Economic Development (DED):
The Department of Economic Development (DED) is the government body entrusted to set and drive the economic agenda of the emirate of Dubai, UAE. DED supports the structural transformation of Dubai into a diversified, innovative service-based economy that aims to improve the business environment and accelerate productivity growth. DED and its agencies develop economic plans and policies, identify and support the growth of strategic sectors, and provide services to domestic and international investors and businesses.

 


MENAFN Press




  MENA News Headlines
 Sep 26 2016 - Qatar, Indonesia USD1b joint fund to start operationMENAFN
(MENAFN) USD1bn mutual investment fund launched by Qatar and Indonesia in its finishing stages and will fund main infrastructure and energy projects.Additionally, Indonesia"s 15pct share of the fund ...

 Sep 26 2016 - Abu Dhabi's Dh4b Medical City to be ready by 2017MENAFN
(MENAFN) Work on Dh4bn Shaikh Shakhbut Medical City will be completed by the beginning of Q4 of 2017.Accordingly, Abu Dhabi General Services Co. (Musanada) exposed that 87 percent of the works has ...

 Sep 26 2016 - Four Rums for right now!MENAFN Press
(MENAFN Press) Four Rums for right now! These four rums are perfect to beat the end of summer and beginning of the fall.— Forrest Cokely SEATTLE, CA, USA, September 23, 2016 ...

 Sep 26 2016 - New Interview Released with the Environment Agency in run-up to Energy from Waste 2016MENAFN Press
(MENAFN Press) New Interview Released with the Environment Agency in run-up to Energy from Waste 2016 An Interview with the Environment Agency Energy from Waste 2016 Quick Fire Q & A released ...

 Sep 26 2016 - Jordan- Moderate weather conditions forecast over next two daysJordan News Agency
(MENAFN - Jordan News Agency) Amman, Sept.26 (Petra) -- A slight drop in temperatures is expected on Monday, but moderate weather conditions started early this week will continue to prevail across ...

 Sep 26 2016 - Egypt petrol subsidy drops by 29pctMENAFN
(MENAFN) Egypt's spending on petroleum subsidies declined by 29 percent in the 2015-16 financial years compared to one year earlier.Accordingly, the subsidies fell by 23 percent, to USD71.36bn for ...

 Sep 26 2016 - Saudi Arabia to inject 20b riyals for fiscal stabilityMENAFN
(MENAFN) Saudi Arabia proclaimed that it would inject almost 20bn riyals at commercial banks and introduce two new money market instruments to avoid a surge in market rates.Moreover, it will also ...

 Sep 26 2016 - Volume of UAE, South Korea trade stood at AED122.7 billionEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) ABU DHABI, 25th September, 2016 (WAM)--The total value of trade between the UAE and South Korea reached AED122.7 billion from 2010 - 2015, of which AED115.8 ...

 Sep 26 2016 - UAE- Abdullah bin Zayed host reception in New YorkEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) NEW YORK, 25th September 2016 (WAM) - H.H. Sheikh Abdullah bin Zayed Al Nahyan, Minister of Foreign Affairs and International Cooperation, hosted a ...

 Sep 26 2016 - Mohammed bin Rashid visits Bloomberg HQ in Dubai, meets chairmanEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) DUBAI, 25th September, 2016 (WAM)--Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, has stressed ...

more...


 





Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help